Terms of Service

Welcome to Nilu Digital Store.

Please read the Terms of Service carefully before you start to use the website. By using the website, opening an account or by clicking to accept or agree to the Terms of Service when this option is made available to you, you accept and agree, to be bound and abide by these Terms of Service which is incorporated herein by reference. You further acknowledge, you have read and understood our Privacy Policy, found here along with our Return and Refund policy, found here. If you do not want to agree to these Terms of Service or the Privacy Policy and the Return & Refund policy, you must not access or use the website. You hereby acknowledge and accept that your continued use of the website will be governed by these Terms of Service, as well as any other guidelines and procedures, specific terms and conditions for individual products and services offered as determined or updated by Nilu Digital Store at any time or from time to time. When we update the Terms of Service, we will revise the "Effective Data" at the bottom and post the new Terms of Service.

This website is offered and available to users who are at least 18 years of age and of legal age to form a binding contract. If you are under 18 and at least 13 years of age, you are only permitted to use the website through an account owned by a parent or legal guardian with their appropriate permission. If you are under 13 you are not permitted to use the website.

1. Key Terms

Code/Key/CD-Key: A printed matter containing letters and numbers found on a card, sticker, or disc included with your product's packaging. Since no physical media is delivered, the Key is usually included in the emailed purchase receipt for online purchases.

Digital Product: Refers to digital content such as a CD Key, Gift Card, Expansion, Game Credits, Pre-paid Card, Subscription Code, Game Key, and related features and functionality.

Gift Card: An electronic gift card that contains a stored value redeemable on an website/application store/application.

Pre-paid Card: Any card, the value of which you have paid for to be loaded onto such card.

2. License to Use

Nilu Digital Store grants you a non-exclusive, non-transferable, revocable license to use the website and use the services under and according to the terms and conditions set out herein.

The products and services provided by Nilu Digital Store and any part thereof must not be copied, duplicated, sold or otherwise exploited for commercial purposes without with the express consent of Nilu Digital Store. Any unauthorized use will terminate the license issued by Nilu Digital Store.

3. Use of Services

Each time when you access the website, you warrant that your full name, telephone number, correspondence address, and email address, as well as any other personal information and documentation given in this regard, are true and accurate. Any changes to your personal information must be notified to us in writing as soon as possible.
You must get the necessary equipment and software to connect to and access the website, as well as to utilize the services, at your own cost and expense.
The value of the Digital Goods reflected in the account does not represent any credit value in real currency. Unless otherwise permitted by Nilu Digital Store in writing, you are prohibited from selling, transferring, or otherwise disposing of the digital goods to any other person. You shall not use the services for any commercial objectives, either directly or indirectly.
It is recommended to have an account with Nilu Digital Store to access and utilize the services. Otherwise, you'll need to use a valid email address for each order.
You are responsible for keeping your account's password on our website safe and secure. You must not reveal or disclose your account credentials to any unauthorized party at any time or under any circumstances
Without Nilu Digital Store's prior written consent, you must not use any intellectual property belonging to Nilu Digital Store or any of the publishers mentioned in the website, including, without limitation, trademarks or trade names.
You give Nilu Digital Store permission to send you updates about their services and activities.
You agree not to use the website for any fraudulent, immoral, or illegal actions, or activities that may infringe on others' intellectual property rights.
Nilu Digital Store assumes no responsibility for any errors, losses, or damages incurred as a result of your use of the website. It is your primary obligation to ensure you are familiar with the guidelines and processes, which shall be deemed to be incorporated by reference and constitute part of the Terms of Service.
It is your duty to keep your account information safe.
Nilu Digital Store is not responsible for acting on notifications or confirmations sent through your account, and is not obligated to evaluate the legitimacy or authority of those sending such notifications or confirmations, or to verify their correctness.
You must immediately notify Nilu Digital Store if you receive any incomplete, misplaced, or inaccurate data or information from the website. You must also notify us immediately if you receive any data or information that was not intended for you. This is considered confidential, and you must delete such data or information from your account and not disclose it to any third party.
You agree to provide your name, address, email address, and mobile number in order to receive a security token allowing you to access our website and set a billing address in orders. When placing orders, you may be required to have a valid payment method.
You acknowledge and agree that Nilu Digital Store may, in its sole discretion, refuse or permit you to use the website at any time and shall notify you of such refusal via e-mail or any other form of communication.
You must not upload, transmit, or otherwise make available any material that contains software viruses or other malicious computer code, files, or programs that are designed to interrupt, destroy, or limit the functionality of any computer software or hardware, including the website.

4. Availability

Nilu Digital Store reserves the right, in its sole discretion, to change the methods and/or mode of operation of the services , and availability at any time and from time to time, unless otherwise stated in these Terms of Service.
There may be times when the services are unavailable due to website maintenance or malfunction, or for other reasons beyond Nilu Digital Store's control, so we make no guarantee that the services will be available at the times stated herein.
If your account is inactive for more than six (6) months, Nilu Digital Store reserves the right to erase your account and all associated data from the website at its sole discretion.

5. Keys, Gift Cards and Codes

Each purchased gift card/key/code must be redeemed in a single transaction in the respective application/website.
Each gift card/key/code is not transferable and cannot be exchanged with cash.
Nilu Digital Store is not liable for the loss or damage of any gift card/key/code, as well as any losses resulting from a data breach caused by customer's wrong use of the website or falty email service or vulnerable devices.
Unless otherwise mentioned in the product description, each gift card/key/code will automatically expire after 24 months from the date of purchase, without prior notice from Nilu Digital Store.
Nilu Digital Store reserves the right to deactivate/disable the gift card/key/code if a fraudulent payment method is used during the purchase.

6. Limitation on Liability

You agree and confirm that,

Nilu Digital Store is not responsible for products or services created by third parties. You need to carefully review their privacy statement and other terms of use.
Nilu Digital Store shall not be liable for any damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, the website, any websites linked to it, any content on the website or such other websites, or any services or items obtained through the website or such other websites, including any direct, indirect, special, incidental, consequential, or punitive damages, including but not limited to personal injury, pain and suffering.
The above does not affect any liability that cannot be excluded or limited by applicable law.

7. Disclaimer of Warranties

You are solely responsible for your use of the website, its content, and any services or commodities received through the website. The website, its content, and any services or commodities purchased via the website are given "as is" and "as available," with no express or implied warranties of any kind. Neither Nilu Digital Store nor anyone affiliated with the Nilu Digital Store makes any warranty or assurance about the website's completeness, security, reliability, quality, correctness, or availability.

Any guarantees that cannot be excluded or limited under applicable law are unaffected by the foregoing.

8. Intellectual Property Rights

All copyrights, trade names, and service marks are the property of their respective owners/publishers, and Nilu Digital Store is not affiliated with any of them in any way. Nilu Digital Store, not the owner/publisher, offers all products and services on the website.

9. Account Security

If you become aware of or suspect that your account has been hacked or compromised, you must immediately notify Nilu Digital Store.
You will be responsible for all transactions made via your account prior to Nilu Digital Store receiving your notification.

10. Disclosure of Information

Nilu Digital Store shall have the right, and you irrevocably and absolutely consent and allow Nilu Digital Store to divulge or distribute any information pertaining to you or your transactions through the website to the extent that Nilu Digital Store, in its sole discretion, deems fit to:
- such persons as Nilu Digital Store may be obligated by applicable law to disclose;
- such such persons or entities in accordance with any governmental mandate or court order;
- any other party that Nilu Digital Store considers appropriate.
Nilu Digital Store will not share your personal information with anyone else without your permission.

11. Payment

You may pay for the products and services in any currency that is available on the website via surjoPay, one of the leading payment gateways in Bangladesh by shurjoMukhi Limited having Payment System Operator (PSO) licensees granted by Bangladesh Bank, based on the current exchange rate set surjoPay at its sole discretion.
You shall be solely liable to make payments and applicable taxes, if any, in relation to and in connection with the purchase of the products and services (or any of them) through the website.
Nilu Digital Store shall have the absolute discretion to cancel any payment request made by you without assigning any reasons whatsoever.
Nilu Digital Store shall be entitled to vary or modify or remove the payment gateway, or modes of payment available on the website at any time without prior notice to you.
You are responsible for any fees, taxes or other costs associated with the purchase and delivery of your items resulting from charges imposed by your relationship with payment services providers or the duties and taxes imposed by your local officials or other regulatory body.
We shall work with you and/or any other user purchasing on our website to address any disputes that arise from your transaction whenever possible.

12. Reliability of the Website

You are aware that all transactions on the website take place over a telecommunications and data network.
You understand that your receipt of the notification from Nilu Digital Store, as well as vice versa, may be delayed or prevented by factors affecting the relevant service providers and other relevant parties. You acknowledge that Nilu Digital Store cannot guarantee the timely delivery of any such notification or confirmation.
You acknowledge and confirm that you will take all necessary steps and measures to check and verify your account's transaction history.

13. Laws and Regulations

Your use of the services offered by Nilu Digital Store shall be governed by the Law of Bangladesh.
For cross-border payment transactions, you shall not violate the laws existing in the countries involved in the transaction.

14. Service Suspension, Termination, and Cancellation

The services (or any part thereof) offered by Nilu Digital Store may be cancelled at any time without prior notice to you. After cancellation, the services (or any part thereof) may be reinstated in such manner and on such Terms of Service as Nilu Digital Store may at its absolute discretion determine.
Nilu Digital Store reserves the right to suspend or block access to and use of the services offered (or any part thereof) at any time for any reason, for any length of time, and under any conditions determined by Nilu Digital Store in its sole discretion.
Nilu Digital Store reserves the right, at its sole discretion, to act on any request received after the effective date of termination.

15. Notices

All notices and documents required to be given to Nilu Digital Store under these Terms of Service must be sent to the contact email address listed in the website. Any notice or document that you send to Nilu Digital Store will be deemed served when it is received.
Any notice, document, or communication given to you by Nilu Digital Store shall be deemed served and received by you on the day following the sending of such notice, document, or communication via email.

16. Waiver And Severance

Nilu Digital Store's failure to enforce any of these Terms of Service at any time or for any period does not constitute a waiver of those Terms of Service or of the right to enforce them at any point in the future.
If any provision of these Terms of Service is declared void, voidable, illegal, or otherwise unenforceable by any judicial or other competent authority, Nilu Digital Store will amend that provision in a reasonable manner to achieve Nilu Digital Store's intent, or it may be severed from these Terms of Service at Nilu Digital Store's discretion, and the remaining provisions will remain in full force and effect.

17.Assignment and Binding

Without Nilu Digital Store's prior written agreement, you may not assign your rights under these Terms of Service.
Your heirs, personal and legal representatives, estate, successors-in-title, and permitted assignee (where applicable) are bound by these Terms of Service.

18. General Terms

Due to a breach of these Terms of Service and/or a violation of the law, or any illegal or improper use of the website or services, Nilu Digital Store retains the right to put any account on hold or permanently disable accounts.
Your account may be permanently banned if you violate Nilu Digital Store's Terms of Service and/or the law of Bangladesh.
You acknowledge and agree that if you use Nilu Digital Store after the Terms of Service have changed, your use will be interpreted as acceptance of the revised Terms of Service.
You can email us at support@niludigital.com with any customer service related questions or complaints.

Effective Data: January 01, 2022